Refund Policy

1. Overview

This Refund Policy outlines the terms under which refunds and cancellations are handled for Pricelist.top ("Service"), operated by Pricelist.top ("Company", "we", "our", "us").

Pricelist.top is a digital Software-as-a-Service (SaaS) platform that provides price monitoring, analytics, and market insights.

By purchasing a subscription, you agree to this Refund Policy.

2. Subscription Model

Our Service is offered on a subscription basis.

• Billing is performed in advance on a recurring basis (monthly or annual)
• Subscriptions renew automatically unless canceled before the renewal date

All payments are processed securely by Paddle, our Merchant of Record.

3. Free Trial

We may offer a free trial for new users.

If you do not cancel your subscription before the end of the trial period:

• your subscription will automatically convert into a paid plan
• you will be charged according to the selected pricing plan

4. Refund Eligibility

Due to the nature of digital services, we generally do not provide refunds once a billing period has started.

However, refund requests may be considered under the following conditions:

• The request is submitted within 14 days of the initial purchase
• There is a technical issue that prevents proper use of the Service
• There has been a billing error or duplicate charge

Refunds are not guaranteed and are reviewed on a case-by-case basis.

5. Non-Refundable Cases

Refunds will typically not be granted in the following situations:

• Failure to cancel a subscription before renewal
• Partial use of the Service during the billing period
• Change of mind after purchase
• Lack of usage of the Service
• Misunderstanding of product features

We encourage users to use any available trial period before subscribing.

6. Cancellation Policy

You may cancel your subscription at any time via your account settings.

• Cancellation takes effect at the end of the current billing cycle
• You will retain access to the Service until the end of the paid period
• No further charges will be made after cancellation

Canceling a subscription does not automatically entitle you to a refund.

7. Chargebacks

If you initiate a chargeback or payment dispute:

• We reserve the right to suspend or terminate your account
• Access to the Service may be immediately revoked

We encourage you to contact us first to resolve any billing issues.

8. Refund Process

To request a refund, please contact us at:

Include:

• Your account email
• Description of the issue
• Payment details (if applicable)

We will review your request and respond within a reasonable timeframe.

Approved refunds will be processed via Paddle using the original payment method.

9. Failed Payments

If a payment fails:

• Your access to the Service may be suspended
• We may retry the payment according to our billing system rules

10. Changes to This Policy

We may update or modify this Refund Policy at any time.

Updated versions will be posted on this page with a revised date.

Continued use of the Service constitutes acceptance of the updated policy.

11. Contact

If you have any questions regarding this Refund Policy, please contact us: